Frequently Asked Questions (FAQ)
Welcome to Bylos’s FAQ section! We’ve compiled answers to some of the most common questions to help you learn more about our store, products, and services.

GENERAL QUESTIONS

Q: What is Bylos?
A: Bylos is an online store specializing in cozy and stylish cardigan sweaters and kids’ sweaters. Our collection combines comfort, quality, and timeless design—perfect for you and your little ones.

Q: How can I contact Bylos’s customer support?
A: You can reach our support team via the Contact Us page on our website or by emailing us at Support@bylos.shop. We’re always happy to assist you.

ORDERING AND SHIPPING

Q: How do I place an order on Bylos?
A: Browse our sweater collections, select your desired items, and proceed to checkout. Follow the simple steps to complete your purchase securely.

Q: When will my order be shipped?

Handling Time: Orders are processed and prepared within 1 to 2 business days (Monday to Friday).

Transit Time: Shipping typically takes 4 to 6 business days (Monday to Friday).

Order Cut-Off Time: Orders placed after 5:00 PM EST (GMT-05:00) will be processed on the next business day.

Total Delivery Time: Usually between 5 to 8 business days from the time you place your order.

Q: What are the shipping costs?
A: We charge a flat $5.00 shipping fee on all orders, shipped via a trusted courier service (e.g., FedEx).

Q: Can I track my order?
A: Absolutely! Once your order is shipped, you can track it through the “Track Your Order” page on our website.

Q: What payment methods does Bylos accept?
A: We accept a variety of secure payment options, including:

Visa

Mastercard

American Express

Discover

JCB

Diners Club

Apple Pay

RETURNS AND EXCHANGES

Q: What is Bylos’s return policy?
A: We offer a 30-day hassle-free return policy. If you’re not fully satisfied with your purchase, return it within 30 days of delivery. Please see our Return Policy page for complete details.

Q: How do I initiate a return or exchange?
A: Contact our customer support via the Contact Us page or email us at Support@bylos.shop to start the process.

Contact Information
Business Name: Bylos
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Contact:+1 (920) 644-2104
Business Mail: Support@bylos.shop
Business Address: 7500 San Felipe Street, Houston Texas 77063, United States